OEM After Sales Service SBP EV Scheme 2025 – Role of Manufacturers & Support for Electric Bikes
The Government of Pakistan has launched the OEM After Sales Service SBP EV Scheme 2025 through the State Bank of Pakistan (SBP). This initiative, in collaboration with the Ministry of Industries & Production (MoI&P) and Engineering Development Board (EDB), focuses on financing e-bikes and rickshaws/loaders. It promotes affordable green transport, financial inclusion, and reliable manufacturer-backed after-sales support across Pakistan.
This ambitious program aims to finance 116,000 electric bikes and 3,170 electric rickshaws/loaders during FY 2025-26. Along with affordable loans, government subsidies of PKR 50,000 for e-bikes and PKR 200,000 for rickshaws/loaders make this scheme attractive for individuals, women, delivery riders, and fleet operators.
But financing is only one part of the story. For long-term success, Original Equipment Manufacturers (OEMs) play a vital role in after-sales service, maintenance, and spare parts support. Without reliable service, even the best financial schemes may fail to achieve sustainable adoption.
The Role of OEMs in SBP EV Scheme 2025:
1. Timely Delivery of Vehicles
Under the scheme OEMs are directly responsible for on-time delivery of electric bikes and rickshaws to approved applicants. Delays in delivery can affect public trust and slow down adoption.
2. After-Sales Service & Maintenance
Every EV requires periodic service. OEMs must establish authorized service centers, provide trained technicians, and ensure affordable spare parts availability. This ensures that the vehicles financed under the SBP scheme remain reliable and efficient.
3. Warranty & Customer Support
OEMs are expected to provide warranty coverage for batteries, motors, and essential components. Additionally, dedicated customer support lines will be critical for addressing complaints and ensuring customer satisfaction.
4. Spare Parts Supply Chain
A key challenge for EV adoption is spare part availability. OEMs must create a robust supply chain to ensure that batteries, controllers, tires, and charging accessories are available nationwide.
Read More: Government Subsidy SBP EV Scheme 2025 – Complete Loan & Installment Details
Importance of After-Sales Service for Electric Bikes:
Building Customer Trust
For many Pakistanis, buying an e-bike will be their first experience with EV technology. Strong after-sales service builds confidence in the product and encourages wider adoption.
Reducing Operational Costs
Proper servicing extends the lifespan of batteries and motors, reducing breakdowns and saving money for small businesses, delivery riders, and daily commuters.
Supporting Government’s Green Vision
If EVs are not properly maintained, they lose efficiency and fail to deliver the promised environmental benefits. OEM after-sales support ensures that Pakistan’s transition to green mobility is successful.
Read Also: Benefits for Small Businesses & Fleet Operators SBP EV Scheme 2025
How OEMs Will Ensure Service Under SBP EV Scheme:
- Nationwide Service Centers: Establishing outlets in major cities and rural areas.
- Training Programs: Preparing skilled technicians for EV repair.
- Digital Service Records: Linking customer vehicles to a centralized digital platform for warranty and service tracking.
- Battery Replacement Facilities: Ensuring quick and affordable battery replacements.
- Mobile Service Units: Providing doorstep service to remote customers.
Benefits of OEM After-Sales Service for Customers:
- Peace of Mind: Warranty coverage ensures buyers don’t face heavy repair costs.
- Lower Downtime: Quick service centers reduce delays in transport and business operations.
- Increased Resale Value: Proper maintenance boosts vehicle resale prices.
- Extended Battery Life: Regular service improves efficiency and durability.
SBP EV Scheme 2025 – Key Highlights with OEM Involvement:
| Feature | Details | OEM Responsibility |
|---|---|---|
| Loan Size | PKR 200,000 (e-bike), PKR 880,000 (loader) | Deliver vehicles within timeline |
| Subsidy | PKR 50,000 (bike), PKR 200,000 (rickshaw) | Ensure after-sales support |
| Markup Rate | 0% | Provide affordable spare parts |
| Loan Tenure | 2 years (bike), 3 years (loader) | Warranty for batteries & motors |
| Digital Platform | Centralized application system | Integrate service records |
Impact on Small Businesses & Delivery Riders:
OEM After Sales Service SBP EV Scheme 2025 has direct benefits for small businesses:
- Food Delivery & Courier Riders: Dependable service ensures no delays in daily earnings.
- Fleet Operators: Affordable maintenance reduces operational costs for large fleets.
- Women Entrepreneurs: Dedicated service support encourages female participation.
- Startups & E-Commerce: Reliable EV fleets support fast deliveries and customer satisfaction.
Read Also: CM Punjab Aghosh Program Updates 2025
Challenges OEMs Must Address:
- Battery Technology Awareness: Educating users about charging cycles and battery care.
- Spare Part Availability in Rural Areas: Expanding beyond major cities.
- Cost Management: Keeping after-sales affordable for low-income buyers.
- Customer Education: Training buyers on safe handling and charging practices.
FAQs OEM After Sales Service SBP EV Scheme 2025:
Q1: What role do OEMs play in SBP EV Scheme 2025?
OEMs are responsible for vehicle delivery, warranty, after-sales service, and spare parts supply.
Q2: Are after-sales services free under the scheme?
Basic services may be free under warranty, but regular maintenance and spare parts will be charged at affordable rates.
Q3: How will I find a service center for my electric bike?
OEMs will establish nationwide service centers and provide contact details at the time of delivery.
Q4: What happens if my e-bike battery fails?
OEMs will replace batteries under warranty if it’s a manufacturing defect. Otherwise, customers can purchase subsidized replacements.
Q5: Will spare parts be available easily?
Yes, OEMs must ensure a robust spare parts supply chain across Pakistan.
Q6: How long is the warranty period?
Warranty duration depends on the OEM but usually covers 12–24 months for batteries and motors.
Q7: Who ensures OEMs provide proper service?
The Engineering Development Board (EDB) and Ministry of Industries & Production will monitor compliance.
Q8: Is after-sales service mandatory under the scheme?
Yes, OEMs are legally bound to provide after-sales support for financed EVs.
Q9: Will OEMs provide roadside assistance?
Some OEMs may introduce mobile repair units for customer convenience.
Q10: Can customers choose any OEM model?
Only shortlisted models approved by the EDB are eligible for financing.
Conclusion:
The OEM After Sales Service SBP EV Scheme 2025 highlights the government’s commitment not only to financing but also to ensuring long-term sustainability of electric vehicles in Pakistan. By making OEMs responsible for delivery, maintenance, spare parts, and customer care, the scheme strengthens customer trust and boosts adoption of eco-friendly mobility.
For Pakistan’s citizens, small businesses, and fleet operators, this is more than just a financing facility — it is a complete ecosystem of support that guarantees reliable, affordable, and green transportation for years to come.
